When a customer calls with a complaint or service issue, the conversation is between just your company and the customer. But when the customer goes to Twitter to complain, now you have a potential wildfire to contend with. Ignore it, and the flames spread. Address it, but slowly, your company comes across as apathetic. Answer [...]
Social Media + CRM Accelerates Customer Service Response, Builds Loyalty is a post from: CRM Software Blog
- Microsoft Dynamics CRM as Early Warning System: Improve Customer Service With the Social Networking Power of Dynamics CRM
- Integration With CRM: the Key to Making the Most of Social Media
- CRM and Social Media: What to Do with All the Information?
Read the complete post at http://feedproxy.google.com/~r/crmsoftwareblog/DodV/~3/S54A13yuIXI/
CRM Software Blog
Filed under: CRM 2011, Dynamics CRM for Sales, Dynamics CRM for Marketing, Choosing a Microsoft Partner, Compare CRM Packages, Dynamics CRM for Social Networking, Dynamics CRM for Customer Service, florida microsoft CRM partner, CRM Add-On ISV Products, LinkedIn, Facebook, twitter, customer loyalty